Contact Icona support
Email messageme@husseinakl.com and include your macOS version, Icona version, and a short description of what happened. Please do not send passwords, payment details, or private client assets.
Common questions
Where is my library stored?
Icona keeps its managed library on your Mac. Use Icona’s backup and migration tools before moving to another Mac or making major system changes.
Do I need an account?
No Icona account is required. Mac App Store purchases and subscriptions are managed through the Apple Account used on your Mac.
How do I restore a purchase?
Open Icona’s Premium settings and choose Restore Purchases while signed in to the Apple Account that completed the purchase.
Which files can I import?
Icona supports common visual-asset formats including SVG, PNG, JPG, and WebP. Keep an independent backup of important originals.
Protecting your library
Your assets remain your responsibility. Keep a current independent backup and verify it before deleting files, replacing a library, or moving between devices. Icona includes integrity, backup, migration, and recovery tools, but no software can replace a sound backup routine.
Billing and subscriptions
For purchases made through the Mac App Store, Apple processes payment, renewal, cancellation, refunds, and purchase history. You can manage subscriptions in your Apple Account settings. Icona cannot view complete payment-card details.